01A framework suited to the field
Staff and volunteers may face demanding human situations. The programme considers their roles, available delivery languages and existing support networks. Work with beneficiaries requires its own explicit framework.
- Preventing team exhaustion
- Listening and referral training
- Coordination with local resources
02Shape the right programme
Together we define formats, topics, facilitators and frequency. The proposal sets out scope, schedule and budget.
03Prepare and deliver
Access arrangements and the framework are explained before delivery. Sessions can take place on site, online or in a hybrid format.
04A clear framework for everyone
Participation, the facilitator’s role and the limits of confidentiality are explained before the programme starts. A group programme does not replace individual care when it is needed.