01A bridge built with the person
Referral means presenting understandable options and respecting the person’s choice. Roles, useful contacts and availability limits should be clear. Personal information is not automatically passed between those involved.
02Ways to take action
Resource mapping, support-contact training and referral conversations within the agreed framework.
03A clear framework for everyone
Participation, the facilitator’s role and the limits of confidentiality are explained before the programme starts. A group programme does not replace individual care when it is needed.